Privacy Policy
Blairgowrie Vets Ltd is committed to the safe use and storage of all client data. This policy explains how we look after all personal data, clients privacy rights and how the law protects all client data. We encourage all our clients to read through this policy carefully so you are fully aware of how and why we are using your data. Our services are not suitable for attendance by children, nor should prescriptions be collected by children. We do not knowingly collect data relating to children.
It is essential that the personal data we hold for all clients is accurate and up-to-date. Please ensure that any changes to personal data are passed onto us as soon as possible. If a client fails to provide accurate information, or fails to provide any data required we may not be able to continue the contract with the client (e.g. we may not be able to process the practice health plan nor provide services/products).
Here at Blairgowrie Vets Ltd we are responsible for the safety of your personal data and we take this responsibility seriously. Our contact details are as follows:
This privacy policy will provide information on how we collect and process personal data in the following ways:
DATA COLLECTION
There is various data that may be collected from clients throughout the above interactions.
Personal data includes any information that is collected directly about the person (the ‘Data Subject’) which can be used to identify that person. It does not include any information in which the identity of the person has been removed. We do not collect any special categories of personal data such as race, religious or political opinions nor criminal convictions/offences.
Blairgowrie Vets Ltd may collect, use, store and transfer the following information:
Data may be collected in various ways from direct interactions (verbal communication, filling in forms, or emails) to automatic interactions (automatically collecting data when using the practice website through cookies or similar technologies) but we will only use data collected as the law allows us to.
Blairgowrie Vets Ltd do not rely on consent as a legal basis for processing personal data in such circumstances as patient referrals and/or further sampling. Consent will always be obtained for direct marketing (emails, text messages) and all clients have the right to withdraw this consent at any time by contacting us.
Data may also be received from third parties such as contact, financial/transactional data from payment delivery systems (PAYE, PayPal etc.).
Client data will only be used where necessary in circumstances such as:
Client data will not be transferred out with the United Kingdom without prior consent being obtained and appropriate safeguards in place to protect any personal data.
DATA SECURITY
All client data is held in the strictest of security to prevent loss, misuse or unauthorised access. Access to client data is also limited to only those who need to know such as specific employees or third parties. Client personal information will only be processed on direct instructions from Blairgowrie Vets Ltd and all information is subject to a duty of confidentiality.
DATA RETENTION
Personal data will only be held for as long as necessary and only used for the purposes in which it was collected. It will also be held for as long as any legal or accounting requirements remain.
Client data such as contact, identity, animal details and transaction history must be kept for six years after the client is no longer registered with Blairgowrie Vets Ltd for legal and tax purposes. Clients may request us to store their data after this date without consent for processing should the client require it for ongoing legal reasons.
In certain circumstances, clients have the right to request complete deletion of data from our records in cases where there is no reason for us to continue holding it or processing it. We may not always be able to complete this request for specific legal reasons which will be explained at the time of request.
DATA ACCESS
Clients hold the right to request access to the personal information that is held about them should they wish to check that we are remaining within lawful use of their personal data. Clients also hold the right to check their personal data to ensure what is held is correct and accurate.
Clients hold the right to object to processing of their personal data in cases of legitimate interest or in marketing processing. This must be made directly to Blairgowrie Vets Ltd.
Clients may request the transfer of personal data to third parties in cases of referral, further sample testing, 2nd opinion clinics or after ceasing registration. This only applies to data that is held directly on machine-readable systems and digitally recorded personal information.
All clients may withdraw consent at any time. This may affect the services/products that can be supplied, which the client will be informed of at the time of withdrawal.
Please contact Blairgowrie Vets Ltd directly to exercise any of the above. Please be aware that further personal information and proof of identity will be required and may be stored for security purposes to ensure no client data is unlawfully disclosed. There is no fee for any of the above, but a small charge may be applied if the requests becomes repetitive of excessive, or are made for any unfounded reasons. Blairgowrie Vets Ltd also reserve the right to refuse to comply with the request, but will only do so under lawful circumstances and with full reasonings clearly explained.
At Blairgowrie Vets Ltd we also reserve the right to terminate clients in certain circumstances, which will be clearly informed and all personal data held will cease to be processed and only held for the specified legal periods before being erased. In certain circumstances, such as legal or safety concerns, personal data (e.g. client surname, address and patient name) may be held indefinitely.
All responses regarding client data will be responded to within 30 days to confirm receipt of the request. We endeavour to fulfil or deny (within lawful reason) to requests within 90 days of receipt of the requests.
Any complaints can initially be made directly to us at the below email address: If, however, a resolution has not been achieved, all clients have the right to make a complaint to the following places:
For any further information or queries, please contact Blairgowrie Vets Ltd directly using the above email address.
It is essential that the personal data we hold for all clients is accurate and up-to-date. Please ensure that any changes to personal data are passed onto us as soon as possible. If a client fails to provide accurate information, or fails to provide any data required we may not be able to continue the contract with the client (e.g. we may not be able to process the practice health plan nor provide services/products).
Here at Blairgowrie Vets Ltd we are responsible for the safety of your personal data and we take this responsibility seriously. Our contact details are as follows:
- Blairgowrie Vets Ltd, 14 Castle Street, Blairgowrie, PH10 6DR. 01250 872 061.
- Company number: SC564409
This privacy policy will provide information on how we collect and process personal data in the following ways:
- Registration as a new client
- Attending for services e.g. consultation, surgery, clinics
- Signing up to our practice newsletter (please see the Vetsure website for their privacy policy)
- Use of the practice website
- Purchasing of products or prescriptions
DATA COLLECTION
There is various data that may be collected from clients throughout the above interactions.
Personal data includes any information that is collected directly about the person (the ‘Data Subject’) which can be used to identify that person. It does not include any information in which the identity of the person has been removed. We do not collect any special categories of personal data such as race, religious or political opinions nor criminal convictions/offences.
Blairgowrie Vets Ltd may collect, use, store and transfer the following information:
- Personal data including names, title/marital status, date of birth and/or gender
- Contact data including addresses (billing and/or delivery if different), email or contact numbers.
- Pet data including their name, species, breed, gender and any medical or insurance history.
- Financial data including bank account and payment card details and/or details about payments/transactions for services/purchases. These details are never stored, and only used at point of sale/payment.
- Technical data when accessing the website including IP addresses, browser type/data, locations, plug-ins, operating systems or other information on devices that are used to access the website.
- Profile data including purchase history, interests, and responses.
- Usage data including how the website is used and/or services/products used and purchased.
- Marketing/Communication data including consent to receive communications, third party communications (such as insurers, lawyers, accountants, debt collectors, veterinary professionals, HM Revenue & Customs) and consent preferences.
Data may be collected in various ways from direct interactions (verbal communication, filling in forms, or emails) to automatic interactions (automatically collecting data when using the practice website through cookies or similar technologies) but we will only use data collected as the law allows us to.
Blairgowrie Vets Ltd do not rely on consent as a legal basis for processing personal data in such circumstances as patient referrals and/or further sampling. Consent will always be obtained for direct marketing (emails, text messages) and all clients have the right to withdraw this consent at any time by contacting us.
Data may also be received from third parties such as contact, financial/transactional data from payment delivery systems (PAYE, PayPal etc.).
Client data will only be used where necessary in circumstances such as:
- During the registration process with the practice for veterinary services/products.
- Client contact for reminders of services (boosters, parasite treatments).
- Client contact for any changes to services or changes to terms and conditions.
- In delivery of services/products including products posted directly to clients.
- Processing payments for services or products and collecting money owed on outstanding accounts such as through debt collection (please see the finance agency directly for how they process client data).
- For legitimate interest, third party interest and client interest in such cases as referrals for further investigations or further sample testing.
- Where there is a legal or regulatory obligation such as in the cases of law enforcement agencies requiring this information without client knowledge or consent.
Client data will not be transferred out with the United Kingdom without prior consent being obtained and appropriate safeguards in place to protect any personal data.
DATA SECURITY
All client data is held in the strictest of security to prevent loss, misuse or unauthorised access. Access to client data is also limited to only those who need to know such as specific employees or third parties. Client personal information will only be processed on direct instructions from Blairgowrie Vets Ltd and all information is subject to a duty of confidentiality.
DATA RETENTION
Personal data will only be held for as long as necessary and only used for the purposes in which it was collected. It will also be held for as long as any legal or accounting requirements remain.
Client data such as contact, identity, animal details and transaction history must be kept for six years after the client is no longer registered with Blairgowrie Vets Ltd for legal and tax purposes. Clients may request us to store their data after this date without consent for processing should the client require it for ongoing legal reasons.
In certain circumstances, clients have the right to request complete deletion of data from our records in cases where there is no reason for us to continue holding it or processing it. We may not always be able to complete this request for specific legal reasons which will be explained at the time of request.
DATA ACCESS
Clients hold the right to request access to the personal information that is held about them should they wish to check that we are remaining within lawful use of their personal data. Clients also hold the right to check their personal data to ensure what is held is correct and accurate.
Clients hold the right to object to processing of their personal data in cases of legitimate interest or in marketing processing. This must be made directly to Blairgowrie Vets Ltd.
Clients may request the transfer of personal data to third parties in cases of referral, further sample testing, 2nd opinion clinics or after ceasing registration. This only applies to data that is held directly on machine-readable systems and digitally recorded personal information.
All clients may withdraw consent at any time. This may affect the services/products that can be supplied, which the client will be informed of at the time of withdrawal.
Please contact Blairgowrie Vets Ltd directly to exercise any of the above. Please be aware that further personal information and proof of identity will be required and may be stored for security purposes to ensure no client data is unlawfully disclosed. There is no fee for any of the above, but a small charge may be applied if the requests becomes repetitive of excessive, or are made for any unfounded reasons. Blairgowrie Vets Ltd also reserve the right to refuse to comply with the request, but will only do so under lawful circumstances and with full reasonings clearly explained.
At Blairgowrie Vets Ltd we also reserve the right to terminate clients in certain circumstances, which will be clearly informed and all personal data held will cease to be processed and only held for the specified legal periods before being erased. In certain circumstances, such as legal or safety concerns, personal data (e.g. client surname, address and patient name) may be held indefinitely.
All responses regarding client data will be responded to within 30 days to confirm receipt of the request. We endeavour to fulfil or deny (within lawful reason) to requests within 90 days of receipt of the requests.
Any complaints can initially be made directly to us at the below email address: If, however, a resolution has not been achieved, all clients have the right to make a complaint to the following places:
- Information Commissioner’s Office (ICO)
- UK supervisory authority for data protection issues (www.ico.org.uk)
For any further information or queries, please contact Blairgowrie Vets Ltd directly using the above email address.