Complaints Procedure
At Blairgowrie Vets Ltd we are committed to providing high-quality veterinary care and excellent client services. We take complaints seriously and view them as an opportunity to learn and improve.
If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible.
If you have a complaint or a concern about the service you have received from our team, please raise it with us promptly, by writing to us at the following email address;
[email protected]
What We Will Do
If a complaint is received, the following steps will be taken:
All complaints will be handled confidentially and in accordance with data protection laws.
Learning from Complaints
All complaints are recorded and reviewed by our director to identify trends and improve our services.
Escalation
If you are not satisfied with the outcome of your complaint, you may escalate it to the Royal College of Veterinary Surgeons (RCVS).
We will provide details on how to do this if required.
If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible.
If you have a complaint or a concern about the service you have received from our team, please raise it with us promptly, by writing to us at the following email address;
[email protected]
What We Will Do
If a complaint is received, the following steps will be taken:
- We aim to acknowledge all written complaints within 3-5 working days
- A thorough investigation will be conducted by the Directors
- You will receive a written response within 1o working days. If we need more time, we will let you know when you can expect a full reply
All complaints will be handled confidentially and in accordance with data protection laws.
Learning from Complaints
All complaints are recorded and reviewed by our director to identify trends and improve our services.
Escalation
If you are not satisfied with the outcome of your complaint, you may escalate it to the Royal College of Veterinary Surgeons (RCVS).
We will provide details on how to do this if required.